Refund Policy

VIMHANS RESCHEDULING, CANCELLATION & REFUND POLICY

1. RESCHEDULING APPOINTMENTS

1. For all Confirmed or Provisional Appointments for Consultation at VIMHANS or online, rescheduling such appointment can ONLY be done by calling or visiting VIMHANS Hospital, Nehru Nagar (Monday to Saturday, 9 am to 8 PM).
2. Information received from any other communication channels will not be considered, as these are less efficient.
3. Kindly inform as soon as possible to allow us to serve you best, while being accessible for anyone else in need of the opportunity.
4. Requests for rescheduling will be entertained only once, depending on availability of the Consultant and Client.
5. No cancellation is necessary for rescheduling the appointment.
6. Requests for rescheduling will be entertained upto 12 hours before the scheduled appointment. Any information for rescheduling received beyond 12 hours or not confirmed by the VIMHANS OPD COORDINATOR will NOT be considered.

Kindly note:

1. For all Confirmed or Provisional Appointments, rescheduling such appointment can be done only for the respective hospital and of the same consultant.
2. Rescheduling of all Confirmed or Paid appointments can be done only until the invoice against such appointment is generated. Once the invoice is generated, cancellation and refund process as mentioned below should be followed and re-process for a fresh booking, if need be.

2. CANCELLATIONS AND REFUNDS

2.1 Cancellation by the Client:

1. For any confirmed/ paid appointments, where services cannot be availed at the appointed time despite invoices being generated against such appointment booking, cancelling such appointment can ONLY be done by calling or visiting VIMHANS Hospital, Nehru Nagar (Monday to Saturday, 9 am to 8 PM).
2. Requests for cancellations will be entertained upto 24 hours before the scheduled appointment. Any information for cancellation received beyond 24 hours or not confirmed by the VIMHANS OPD COORDINATOR will NOT be considered.
3. We will refund the money the way the payment was received. If the payment was by Credit/Debit Card or Net-Banking, we will refund through the Credit/Debit Card or Net-Banking account.
4. VIMHANS registration charges, once paid, are non-refundable under any circumstance.

2.2 Cancellation by VIMHANS:

Occasionally, OPDs or appointments are cancelled or postponed by the Mental Health Provider/ VIMHANS. Should this occur, we will attempt to contact you and refund the amount as per the VIMHANS refund policy. You may book a new appointment as per your convenience through the VIMHANS OPD COORDINATOR or visit our website for a new booking.

3. PROCESSING REFUNDS

1. Typically refunds are processed in 3 working days. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account/ accountholder’s bank account as that is managed by the Cardholder's issuing bank.
2. You are to use a provided refund reference number/ invoice number for further communication in this respect.
3. No refunds/cancellation requests shall be entertained in case of payment against bills/ Services received.